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PRIVACY & DATA PROTECTION

Burton International Consultancy Ltd
Trading as Burton International Education
Last updated: September 2026

1. PRIVACY POLICY

Burton International Consultancy Ltd, trading as Burton International Education (“Burton”, “we”, “us” or “our”), is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, make an enquiry, or use our educational guardianship, student support, English language or examination support services.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.1 Information We Collect

Depending on your relationship with us and the services you use, we may collect and process the following information:

Personal and contact information

• Name

• Date of birth

• Gender, where relevant

• Home address

• Telephone number

• Email address

• Parent or guardian details

• Emergency contact details

Student and education information

• School, college or university details

• Academic and educational information

• Course or programme information

• English language ability and examination requirements

• Examination preparation or booking information

• Student welfare information relevant to the services we provide

Identification, immigration and travel information

• Passport details

• Visa or immigration information where required

• Travel and arrival information

• Accommodation information

Health and welfare information

Where necessary for educational guardianship, safeguarding or student welfare purposes, we may process relevant medical, health, dietary, allergy or other welfare information.

We recognise that health information is special category personal data and will only process such information where necessary and where we have an appropriate lawful basis.

Website and technical information

When you visit our website, we may collect certain technical information, including your IP address, browser type, device information, website usage information and information collected through cookies and similar technologies.

1.2 How We Collect Information

We may collect personal information:

• directly from you;

• from a parent, guardian or student;

• through our website enquiry and contact forms;

• through email, telephone or messaging services;

• through application, registration and service forms;

• from schools, colleges and universities;

• from host families and accommodation providers;

• from examination or education service providers;

• from authorised agents, partners or representatives; and

• through cookies and website technologies.

Where information relates to a child or young person, information may also be provided by their parent, legal guardian, school or another appropriately authorised person.

1.3 How We Use Personal Information

We may use personal information to:

• respond to enquiries;

• provide educational guardianship services;

• support student welfare and safeguarding;

• communicate with students, parents, guardians and schools;

• arrange host families, accommodation or transportation where applicable;

• provide English language and examination support;

• assist with relevant examination information, preparation or booking processes;

• provide emergency and medical support where required;

• manage our contractual relationship with students and families;

• process payments and maintain appropriate financial records;

• comply with safeguarding, regulatory and legal obligations;

• maintain appropriate student and service records;

• improve our services and website; and

• communicate important information relating to our services.

We will only process personal information where we have an appropriate lawful basis under applicable data protection law.

1.4 How We Store and Protect Personal Information

We take appropriate organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Personal information may be stored using secure electronic systems, password-protected platforms and, where necessary, secure physical records.

Access to personal information is restricted to authorised individuals who require the information to perform their duties.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, safeguarding, contractual and regulatory obligations.

Further information is provided in our Data Retention Policy below.

1.5 Sharing Personal Information

Where necessary to provide our services or meet our legal and safeguarding responsibilities, we may share relevant personal information with appropriate third parties, including:

• schools, colleges and universities;

• host families and accommodation providers;

• transport providers;

• healthcare professionals and emergency services;

• examination and education service providers;

• professional advisers and service providers;

• safeguarding, accreditation and regulatory organisations;

• government and immigration authorities; and

• law enforcement or other authorities where legally required.

Where relevant to services involving Trinity College London, necessary information may be shared with Trinity College London in connection with examination or related support services.

We only share information that is reasonably necessary for the relevant purpose.

We do not sell personal information to third parties.

1.6 Children and Young People's Information

A significant part of our work involves supporting children and young people studying in the UK.

We recognise that children's personal information requires particular protection.

Where we provide educational guardianship or student welfare services, we may need to process information about a child in order to protect their welfare, communicate with their parents and school, arrange appropriate care and fulfil our safeguarding responsibilities.

We will only collect and use children's personal information where it is necessary and appropriate for the services we provide.

1.7 Communications

We may contact you by email, telephone, messaging services or other appropriate communication methods in connection with:

• enquiries;

• services you have requested;

• student welfare or safeguarding matters;

• school communications;

• examination or educational support;

• service administration; and

• important updates relating to our services.

Where required, we will obtain appropriate consent before sending marketing communications.

You may ask us to stop sending marketing communications at any time.

1.8 Cookies

Our website uses cookies and similar technologies.

Essential cookies may be used where necessary for the operation, functionality and security of our website. Non-essential cookies will only be used in accordance with your cookie preferences.

You can manage your preferences through the cookie consent tools available on our website.

For further information, please see our Cookie Policy below.

1.9 Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• request access to your personal information;

• request correction of inaccurate or incomplete information;

• request deletion of your personal information in certain circumstances;

• request restriction of processing;

• object to certain processing;

• request transfer of your personal information where applicable; and

• withdraw consent where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, please contact us using the details below.

1.10 International Data Transfers

As we support international students and families, there may be circumstances where personal information needs to be communicated or transferred outside the United Kingdom.

Where this occurs, we will take appropriate steps to ensure that personal information is handled in accordance with applicable UK data protection requirements.

1.11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or data protection practices.

The latest version will be published on our website with the date of the most recent update.

1.12 Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or if you wish to exercise your data protection rights, please contact:

Burton International Consultancy Ltd
Trading as Burton International Education

Email: anna@burtonic.co.uk
Website: www.burtonic.co.uk

If you are not satisfied with how we handle your personal information, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

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2. COOKIE POLICY

This Cookie Policy explains how Burton International Consultancy Ltd, trading as Burton International Education (“Burton”, “we”, “us” or “our”) uses cookies and similar technologies on our website.

2.1 What Are Cookies?

Cookies are small text files that are placed on your computer, mobile phone or other device when you visit a website.

Cookies help websites operate correctly, remember certain preferences and, where permitted, provide information about how visitors use a website.

2.2 How We Use Cookies

We may use cookies and similar technologies to:

• enable our website to function correctly;

• maintain the security and performance of our website;

• remember your preferences;

• understand how visitors interact with our website;

• improve website functionality and user experience; and

• support website analytics where you have provided appropriate consent.

2.3 Essential Cookies

Some cookies are necessary for the website to operate properly.

These may include cookies required for:

• website security;

• basic website functionality;

• network management;

• remembering privacy or cookie preferences; and

• providing services specifically requested by a website visitor.

Essential cookies may be used without consent where they are strictly necessary for the operation of the website.

2.4 Non-Essential Cookies

Our website may also use non-essential cookies, including analytics or other optional technologies.

Where required by applicable law, these cookies will not be activated unless you have provided your consent.

You may accept or reject non-essential cookies through the cookie consent banner or preference settings available on our website.

2.5 Third-Party Services

Our website is created and hosted using Wix and may use services provided by Wix or other third-party service providers.

These services may place cookies or use similar technologies where necessary to provide website functionality or, where you have consented, for analytics or other optional purposes.

Third-party providers are responsible for their own privacy and cookie practices.

2.6 Managing Your Cookie Preferences

When you first visit our website, you may be presented with a cookie consent banner that allows you to manage your preferences.

Depending on the options available, you may:

• accept cookies;

• reject non-essential cookies; or

• manage your individual cookie preferences.

You may change or withdraw your consent for non-essential cookies at any time using the cookie settings available on our website.

You can also manage cookies through your browser settings. Please note that disabling certain essential cookies may affect the functionality of the website.

2.7 Changes to This Cookie Policy

We may update this Cookie Policy from time to time, including where our website functionality, cookies, third-party services or legal requirements change.

The latest version will be published on our website.

2.8 Contact Us

If you have any questions about our use of cookies, please contact:

Burton International Consultancy Ltd
Trading as Burton International Education

Email: anna@burtonic.co.uk
Website: www.burtonic.co.uk

3. DATA RETENTION POLICY

Burton International Consultancy Ltd, trading as Burton International Education (“Burton”, “we”, “us” or “our”), is committed to managing personal information responsibly and securely.

This Data Retention Policy explains our approach to retaining, reviewing and securely disposing of personal information and business records.

3.1 Purpose

We only retain personal information for as long as it is reasonably necessary for the purpose for which it was collected, or where retention is required for legal, safeguarding, regulatory, contractual or legitimate business purposes.

We regularly review the information we hold and securely delete or dispose of information that is no longer required.

3.2 Types of Records We May Retain

Depending on the services provided, we may retain records relating to:

• students;

• parents and legal guardians;

• educational guardianship arrangements;

• student welfare and safeguarding;

• schools and education providers;

• host families and accommodation;

• travel and transportation arrangements;

• medical or emergency support;

• English language and examination support;

• enquiries and prospective clients;

• contracts and service agreements;

• payments, invoices and financial transactions;

• complaints and incidents;

• consent and authorisation forms; and

• business, regulatory and compliance matters.

3.3 Retention Principles

When determining how long information should be retained, we consider:

• the purpose for which the information was collected;

• the nature and sensitivity of the information;

• the age of the student;

• safeguarding considerations;

• legal and regulatory requirements;

• contractual obligations;

• potential complaints, disputes or legal claims; and

• whether the information remains necessary for the provision of our services.

Different categories of information may therefore have different retention periods.

3.4 Student and Guardianship Records

Records relating to educational guardianship and student support may include:

• student and parent contact details;

• guardianship agreements;

• school information;

• host family and accommodation information;

• travel arrangements;

• welfare records;

• medical information where relevant;

• emergency information;

• permissions and consent forms;

• correspondence relating to the student's care; and

• incident or safeguarding records.

These records will be retained for an appropriate period taking into account the student's age, the nature of the service provided, safeguarding requirements and any applicable legal or regulatory obligations.

Safeguarding records may need to be retained for longer periods where necessary to protect the interests and welfare of children and young people.

3.5 Examination and English Language Support Records

Where we provide English language or examination-related support, we may retain relevant records such as:

• learner contact information;

• examination-related correspondence;

• booking or registration information where applicable;

• payment records;

• relevant identification information where required; and

• communications with examination or education service providers.

Such records will only be retained for as long as reasonably necessary for the relevant service and any associated legal, contractual, regulatory or administrative requirements.

3.6 Enquiries and Prospective Clients

Information received from individuals who make an enquiry but do not subsequently use our services will not be retained indefinitely.

We will periodically review enquiry records and delete personal information when it is no longer reasonably required, subject to any legal or legitimate business requirements.

3.7 Financial Records

Invoices, payment records and other financial information may be retained for the period required under applicable UK tax, accounting and legal requirements.

Where financial records contain personal information, access will be appropriately restricted.

3.8 Safeguarding and Incident Records

Safeguarding concerns, child protection records, serious incident records and related information will be handled with particular care.

Such records may be retained for longer than ordinary administrative records where necessary to meet safeguarding responsibilities, regulatory requirements or legal obligations.

Access to safeguarding records is restricted to appropriately authorised individuals.

3.9 Secure Storage

Personal information is stored securely using appropriate technical and organisational measures.

These measures may include:

• password-protected systems;

• controlled access to electronic records;

• secure cloud-based systems;

• secure storage of physical documents where required; and

• limiting access to individuals who need the information to perform their duties.

3.10 Secure Disposal

When personal information is no longer required, it will be securely deleted, destroyed or anonymised as appropriate.

Electronic records will be deleted using appropriate methods, and confidential paper documents will be securely destroyed.

3.11 Data Shared With Third Parties

Where personal information has been shared with schools, examination providers, host families, professional advisers or other third-party organisations, those organisations may have their own legal and regulatory obligations regarding data retention.

Their retention periods may therefore differ from ours.

3.12 Reviewing This Policy

We review our data retention arrangements periodically and may update this policy where our services, legal requirements, safeguarding obligations or regulatory requirements change.

The latest version of this policy will be available on our website.

3.13 Contact Us

If you have any questions about how long we retain personal information or would like to exercise your data protection rights, please contact:

Burton International Consultancy Ltd
Trading as Burton International Education

Email: anna@burtonic.co.uk
Website: www.burtonic.co.uk